Reference

How We Handle Your Account Information

We collect what we need to verify your account, process deposits through bKash, Nagad and Rocket, and keep your wallet secure. This policy walks through what we gather, why we store it, and how you control access.

Account verification dataPayment transaction recordsDevice and session logsSupport interaction history
Explore the Lobby Read FAQ
tk1719 How We Handle Your Account Information
DATA REQUESTS

How to Contact Us About Your Privacy

If you want to see what data we hold, update your wallet details, or request account deletion, reach us through any of these channels. Our team responds to privacy inquiries within two business days and walks you through the verification steps needed to confirm your identity before releasing account records.

Live Chat Open the chat widget in your account lobby and select the privacy-request topic. An agent will ask for your registered mobile number and last deposit rail to verify your identity before pulling your data summary.
Email Support Send your request to our support address with your account username and the mobile number you used to register. Expect a reply within 48 hours with next steps for data access or deletion.
Account Settings Log in and navigate to the privacy tab under settings. Download your transaction history, update your wallet preferences, or submit a closure request directly from that panel without contacting support.
DATA SECURITY

How We Protect Your Information

We encrypt payment data between your bKash app and our server, hash login credentials so they are never stored in plain text, and restrict access to account records through role-based permissions. Session cookies expire after 30 minutes of inactivity and device fingerprints flag login attempts from unfamiliar locations so we can prompt additional verification before granting access.

Payment Encryption When you send a Nagad or Rocket transfer, the transaction reference and amount are encrypted end-to-end so no intermediary can read your wallet balance or payment history during transit.
Cookie Management We use session cookies to keep you logged in and preference cookies to remember your last game room. You can clear them from your browser settings anytime without losing access to your account.
Account Access Controls Two-factor verification is available in account security settings. Turn it on to require an OTP sent to your mobile number whenever you log in from a new device or request a withdrawal.
Data Retention Limits Active account records stay as long as you use the platform. After 18 months of inactivity we archive transaction logs and after 36 months we delete non-mandatory profile data unless local law requires longer storage.

Common Questions About Your Data

We collect your mobile number, account username, and the wallet details for bKash, Nagad or Rocket you plan to use. During your first deposit we verify the wallet name matches your account name to prevent fraud.

We store deposit and withdrawal logs for three years to meet financial reporting requirements. After that period records are archived and personally identifiable details are purged unless a legal hold applies.

Yes. Contact support through live chat or email with your registered mobile number. We will verify your identity then send a summary of your profile, transaction history, and any support tickets within five business days.

Payment processors like bKash, Nagad and Rocket receive the transaction amount and your wallet ID to complete the transfer. Game studios see only your session token, never your wallet or personal details.

Log in and go to account settings, then select close account. We will settle any pending balance, delete non-mandatory profile data, and archive transaction records as required by law. The process completes within seven days.

Session cookies keep you logged in; preference cookies remember your last game room and language choice. Essential cookies are required for the platform to work; optional tracking cookies can be disabled in your browser settings without affecting gameplay.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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